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The Ability Experience

Privacy Statement

The Ability Experience values and respects your privacy.  The information you provide is for The Ability Experiences private use only.  It is collected as a means of properly crediting and acknowledging your donation and communicating with you more effectively.  As a matter of policy, we will not trade or sell any of your personal information to any other outside organization.

Our Commitment to Security

We have instituted procedural and technical safeguards to protect your personal information.  These safeguards include encryption, firewalls and Secure Socket Layers.  We treat data as an asset that must be protected.  We employ many different security techniques to protect against loss and unauthorized access.

Service Providers for Our Operations

We use Pi Kappa Phi Fraternity resources and third party vendors to facilitate the following:

1.  The fulfillment and mailing of our Annual Report.
2.  Management of some donor solicitation and other promotional materials.
3.  The hosting, development and maintenance of our Website.
4.  The online donations process.

The Ability Experience will never authorize Pi Kappa Phi Fraternity or our vendors to sell or share your personal information.

Making a Donation

When you make a donation to The Ability Experience, you are automatically added to our donor database.  Our donors will receive newsletters (mail and e-mail) and future solicitations to support the organization.  There may be situations where we need to contact you via email or phone if we have a question regarding your gift.  For memorials and honorariums, The Ability Experience may provide the name and address of the donor to the family or recipient specified by the donor for a gift acknowledgment. 

We want our communication pieces to be welcome in your email and home.  We will be happy to remove your name from our solicitation lists if you notify us by calling the The Ability Experience office manager at (704) 504-2400 x5380 or by email at ability@abilityexperience.org.

Refund Policy

Refunds will be given under the following circumstances:

- If the donor has submitted multiple donations when the intention was a single donation online.
- If you have made an error in the amount you wished to donate online.
- If there was an error in billing a credit card transaction made over the phone.
- If you purchased sportswear that does not fit properly and a replacement size is not available.

All refund requests must be made within 10 business days by emailing The Ability Experience at ability@abilityexperience.org.

Refunds will be NOT given under the following circumstances:

- If a member of a team event (Journey of Hope, Build America, Gear Up Florida, The Ability Experience Challenges, etc.) chooses to quit or is removed from a team. Donations may not be transferred between team members.

Aggregated Information

The The Ability Experience Web site automatically records information about your visit in server logs, including your IP address, your browser and platform type, and the pages you visit.  This information is not personally identifiable.  We do not track or record information about individuals and their visits.  Rather, this information is aggregated and used in analyzing traffic to our site.  Occasionally we may share statistical data from our visitors.  For example, we may communicate that 10,000 people viewed our Web site during the year.

Collection of Information by Third Party Sites

Some of our Web site pages may contain links to other sites whose practices may be different than those of The Ability Experience.  We are not responsible for the information distributed or collected by these other Web sites.

The Ability Experience reserves the right to change this policy.  Any changes will be reflected on the Privacy portion of www.abilityexperience.org.  If you have any questions about our policy and procedures regarding personal information, please contact us via email at ability@abilityexperience.org, via phone, 704-504-2400, or by mail at:

The Ability Experience
PO Box 241368
Charlotte, NC 28224